Terms of Sale

1. How and when will my order ship?
Your order will SHIP (not 'arrive') via USPS 1st class or Priority in 3-5 business days.
Please be aware that all kits are lovingly packaged by hand according to your order. Allow a maximum of two weeks for delivery of domestic orders, four for international. Most orders arrive much sooner! If you suspect your order has been lost or not processed click here.

Wholesale shipments are shipped USPS Priority, insurance upon request.
Please allow a maximum of 4 weeks for delivery of wholesale orders.

2. Shipping address correct?
Orders are shipped to the address you give us. Sublime Stitching is not responsible for delays caused by the USPS, or replacement of lost of orders submitted with incorrect or incomplete delivery information.

3. Shipping to your place of work?
If shipping to your place of work, be sure to include 'c/o Your Workplace' with your address!

4. Email address correct?
Please, please, PLEASE provide us with your current email address, and not a spam or junk account. Sublime Stitching does not share or sell your personal information, so it's okay. Your order may be delayed if we have any questions like, "Which patterns did you want?" and cannot get in touch with you. Orders with incomplete information are held until we receive an email reply with full order information.

5. Keep your email receipt and order number!
Please keep all records (email receipt and order #) until your order arrives. If you do not receive an email confirmation of your order, your order may not have been processed. PayPal orders will only receive the PayPal notification.

6. Can I add something to an existing order?
Of course you can, all you want! But, you must order additional items ONLINE (not by telling us in an email). When placing your second order, include the confirmation number of your first order in the text box at checkout and we will combine them into one shipment -if the first order hasn't already shipped. Additional shipping charges will apply.

7. Can I just email what I want and have you charge my card?
No. Orders are NOT accepted via email. Do NOT submit your credit card information via email. Sublime Stitching is not responsible for sensitive information submitted via email and viewed by third parties. Please make additional purchases using the online shopping cart.

8. Could you please rush my order? I need it for a project / gift.
Orders ship first come, first serve. Shipments are processed in the order in which they are received. We do our very best to get shipments out as quickly as possible, but cannot rush or overnight orders at this time.

9. IMPORTANT: What if I never got my order?
Please read the following carefully. If you do not provide this information when inquiring about an order, we will have to ask it anyway.
If you feel your order has been lost or not processed, we will need the following information:

- Your Order Confirmation (if you did not receive one, check your spam/bulk folder or, your order may not have gone through)

-OR-

- Order Number
- Payment method: Credit Card or PayPal?
- Email address (as submitted with your order)
- Your name or name on the credit card used

PLEASE CONFIRM that you provided the correct shipping address. This will be the first question we ask you.

Send this info to: orders@sublimestitching.com

Sublime Stitching will reship orders returned to us via USPS once, at no additional cost, after confirmation of a correct shipping address. If the package is returned a second time, it will only be shipped upon receipt of an alternate shipping address and payment of additional shipping charges.

10. Returns / Exchanges - ALL SALES ARE FINAL
Returns accepted only in exchange for merchandise or credit (less shipping costs).
NO cash refunds, chargebacks to credit cards or cancellation of orders. If you must cancel your order, you will be issued a credit voucher for use on our website at a later date. Opened or used patterns and used kit supplies may not be returned or exchanged. We will replace defective merchandise only within 45 days of purchase.